Refund policy
Return and Refund Policy - Unique Clover
Welcome to Unique Clover. We are committed to providing a transparent shopping experience that ensures the rights of both our store and our valued customers, in compliance with Saudi E-commerce laws and regulations.
1. Custom and Personalized Products
Since we provide customized and on-demand production services (such as laser engraving, cutting, and various printing types) based on your specific specifications and details, these products cannot be returned or exchanged once the technical execution process has begun.
Exception: Unique Clover commits to providing a replacement product at no additional cost, or a full refund, if there is a clear manufacturing defect or a technical error in execution that deviates from the pre-agreed specifications. This must be reported within 48 hours of receiving the order.
2. Ready-Made Products
For products carrying our ready-made "Unique Clover" designs (purchased without any personal modifications or customizations), return or exchange requests are accepted within 7 days from the date of receiving the product.
3. Quality Standards for Returns
For a return or exchange request to be accepted for ready-made products, the following criteria must be met:
The product must be in its original, pristine condition, completely unused, and in its original packaging with all accessories included.
Right of Inspection: All returned products undergo a thorough inspection by our team upon arrival at our warehouse to verify their technical and physical integrity before a refund or exchange is processed.
4. Logistical Costs
The customer bears the full return shipping costs (the value is determined by the shipping carrier) if the return or exchange is due to a change of mind (personal preference).
The store bears all shipping and compensation costs if the return is due to an error on our part or a manufacturing defect in the product.
5. Refund Processing Time
Once the returned product is received, inspected, and approved:
Electronic Payments: The amount will be refunded to the same card used for the purchase. The process typically takes 7 to 14 business days, depending on the policy of the payment gateway and the customer's issuing bank.